ONUS Help Center

My Account
My Account
Open my account
Account Information
Account Security
VIP Level
Deactivate Account
Deposit and Withdraw
Deposit and Withdraw
Instructions for sending Off-chain
Instructions for sending an On-chain
Transaction Lookup
Exchange Transaction
Credit Line
Investment Portfolios
P2P Trading
Auto Invest Feature
Staking and Farming
Staking and Farming
Staking Daily
ONUS Shares
ONUS Policy
Reward Policy
New user reward policy
24h property lock policy
For You
ONUS Launchpad
Frequently Asked Questions
Frequently Asked Questions
Send On-chain but have yet to receive the assets?
What is the transaction limit on ONUS?
Sending unlisted assets to the ONUS app

Privacy Policy

Add files or drop file here

    Privacy Policy


    ONUS is committed to protecting and respecting your privacy. Our Privacy Policy below (together with our terms and conditions of use) governs the collection, processing, and use of your personal information.

    We identify personal information such as name, address, email address, industry, etc. The purpose of this Privacy Policy notifies you:

    1. The types of personal information we may collect about you and how you use it
    2. Our use of information about our IP address and our use of cookies
    3. Any disclosure of personal information to third parties
    4. The ability to correct, update and delete your personal information

    In addition, the safety measures we have in place to prevent the loss, misuse, or alteration of personal information are under our control.

    Collection and use of personal information

    We may collect your personal information if you use the website, open an account or make any transaction on the platform. Types of personal information we collect may include:

    • Your name
    • Identify your image
    • Your address
    • Phone number
    • Your email address
    • Your bank details include account number
    • Your date of birth
    • Your industry

    We may use your personal information for the following purposes:

    • To enable you to open and operate an account on the application
    • To enable you to complete transactions on the platform
    • Contact us with any questions
    • Instructions for using our website
    • As required for specified purposes
    • Provide you with information about products and promotions that may interest you, from ourselves and a third party (if you have agreed to receive such information)
    • Market research, such as surveying users' needs and opinions on issues, such as our performance, etc.

    We will process your personal information only for the purpose it was provided to us. 


    We use a browser feature called a "cookie", which uniquely identifies your computer and is usually stored on the hard drive. Information is collected from the cookies we use to evaluate the website's effectiveness, analyze trends, and manage the platform. This information allows us to identify things like the parts of our site that are most visited and the difficulties that visitors may encounter when visiting our sites. 

    With specific knowledge, we can enhance the quality of your experience on the platform by recognizing and providing the most desirable features and information and solving access difficulties. We also use cookies and technology called web bugs, often stored in emails, to help us confirm receipt and reply to our emails and provide you with a personal experience of more use of our website.

    We use third-party service providers to help us better understand the use of our website. Our service provider will place cookies on your computer's hard drive and receive a notification. The information we choose will help us learn about visitors around our site, properties approved products, and general transaction information. Our service providers analyze this information and give us the summary report. Information and analysis provided by our service providers will be used to help us better understand the interests of our visitors in our site and how to serve those benefits better. The service providers collected may be linked to the information we collect about you while using the platform. Our supplier's service level is limited contractually when using the information they receive from the website. 

    Disclose personal information

    We use personal information for the purposes specified at the time you provide us with such information and for the purposes set out in this Privacy Policy and as provided by law allow. 

    We may provide personal information that you provide us with our affiliates, agents, agents, trusted service providers, and contractors for these limited purposes. 

    We may also share personal information with financial institutions, insurance companies, or other companies in the event of a merger, acquisition, or reorganization of another company. 

    We may also share personal information with law enforcement or regulatory agencies following the law. 

    Any third party that receives or has access to personal information will be required to protect that information and use it only to perform the services they are performing for you or ONUS unless required or permitted by law.

    We undertake and warrant that any third party we contract with will be required to abide by this privacy policy and be bound by the terms of protecting personal information following applicable law. 

    Edit/Update/Delete personal information 

    You can also request correction, deletion, or cancellation of your account and personal information by sending a request to us on official communication channels. ONUS will fulfill your proposal only if it does not contravene legal and regulatory obligations.

    Upon your written request, we will notify you of the personal information we hold about you and the general use and disclosure of your personal information. We will also provide you with a copy of the personal data we hold.


    We have taken security measures to secure your information and protect your personal information from loss, misuse, alteration, or destruction. Only ONUS authorized personnel have access to your personal information, and these employees are required to treat the information as confidential. On-site security measures are occasionally considered appropriate for legal and technical developments. 

    Keeping Personal Information

    We will keep your personal information to the extent necessary for the purpose described in this Privacy Policy and our legal and regulatory requirements. Following our written commitment, we will keep the account and personal information for at least 5 years after the User closes. 


    There may be other unforeseen or identified risks in these terms of use. 


    You have the right to ask us not to process your personal information for marketing purposes. You may exercise your right to prevent such processing by examining certain information on the forms we use to collect your personal information. You can exercise your rights at any time by contacting us at https://support.goonus.io.


    Our website's policies, content, information, promotions, disclosures, disclaimers, and features may be amended, supplemented, updated, and supplemented at any time and without prior notice at the sole and absolute discretion of ONUS. If we change this Privacy Policy, we will notify all users with information on our site and post the revised Privacy Policy on the website. 

    Contact us

    If you have any questions, comments, or concerns regarding our Privacy Policy and our practices regarding the platform, please get in touch with us following official channels: Facebook/Twitter/Telegram or send a ticket to the link: https://support.goonus.io/en/