The 24-hour asset lock policy is an advanced security mechanism, designed to protect customers from fraud and asset appropriation. Accordingly, the system will lock a number of features when it detects unusual activities, including:
- Change password/recover password
- Reactivate the smart OTP code
- Sign in on another device / 2 devices at the same time
Note: When you delete the app and download it again, the system will recognize you logged in on the new device.
Features locked 24h
- Send On-chain, Off-chain
- Create E-vouchers
- Recharge to Nami Exchange wallet
- Trading P2P Trading
After 24 hours from the time of password change, customers can conduct normal transactions with the above features.