ONUS Help Center

My Account
Open my account
Account Information
Account Security
VIP Level
Deposit and Withdraw
Deposit and Withdraw
Instructions for sending Off-chain
Instructions for sending an On-chain
Transaction Lookup
Exchange Transaction
Crypto Loan
Investment Portfolios
P2P Trading
Auto Invest Feature
Staking and Farming
Staking and Farming
Staking Daily
ONUS Shares
ONUS Policy
ONUS Policy
Privacy Policy
Reward Policy
New user reward policy
24h property lock policy
For You
ONUS Launchpad
Frequently Asked Questions
Frequently Asked Questions
Send On-chain but have yet to receive the assets?
What is the transaction limit on ONUS?
Sending unlisted assets to the ONUS app
My account is locked for 24 hours. How can I unlock it?

Deactivate Account

Add files or drop file here

    Deactivate Account

    Account Deactivation is a feature that helps you proactively stop all your activities with the ONUS app. When deactivating your account:

    • All trading functions on your account will be disabled. You cannot log in and perform all the features on the app
    • All pending withdrawal orders will be canceled

    Instructions to deactivate the account

    1. On the Home screen, choose Settings
    2. Choose My Profile
    3. Click Deactivate your account
    4. Read the terms. Click Yes to confirm (or click Cancel to cancel the request)


    • Your verified personal information (KYC) will not be deleted. You can still restore your account when needed
    • To restore your account, please contact ONUS customer service here.