ONUS Help Center

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Frequently Asked Questions
Frequently Asked Questions
Send On-chain but have yet to receive the assets?
What is the transaction limit on ONUS?
Sending unlisted assets to the ONUS app

Deactivate Account

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    Deactivate Account

    Account Deactivation is a feature that helps you proactively stop all your activities with the ONUS app. When deactivating your account:

    • All trading functions on your account will be disabled. You cannot log in and perform all the features on the app
    • All pending withdrawal orders will be canceled

    Instructions to deactivate the account

    1. On the Home screen, choose Settings
    2. Choose My Profile
    3. Click Deactivate your account
    4. Read the terms. Click Yes to confirm (or click Cancel to cancel the request)

    Note:

    • Your verified personal information (KYC) will not be deleted. You can still restore your account when needed
    • To restore your account, please contact ONUS customer service here.